Email Account Setup
By reflecting your web address, email accounts that are set up through your
website give a professional feel to correspondances with your visitors/customers
. These email accounts will use your domain or subdomain name within the address.
For example, if you use a subdomain name like www.yoursite.CitySlide.com, your
email addresses will look like 'name@yoursite.CitySlide.com.
Or, if you have set up your own domain name like www.yoursite.com, your email
addresses will look like 'name@yoursite.com'. Consistency between
your web address and your email address reassures your visitors/customers that
they are dealing with a representative of your website.
Overview
- Creating Your Email Account
- Sending and Receiving Email (Standard Setup)
- Having Trouble Receiving Email? (Port 25 Blocked)
- Ports Used on Our Email Server
- Common Email Errors
- Adding More Email Accounts
- Email Space and Restrictions
Creating Your Email Account
- From the Dashboard page, select the site you want to set up email for, then click the 'Edit Site' tab -> 'Domain & Email'.
- Click 'Email
Setup' the left menu.
- Fill in the form. When selecting a password, it must be at least 5 characters.
Then, click 'Create Account'.
IMPORTANT: If you use your own domain name, you will not
be able to receive emails until after your DNS for your domain has completed
propagating across the internet. This requires 2 to 5 days to complete from
the time your DNS is changed.
Next, proceed to Sending and Receiving Email and
choose the instructions for your email program.
NOTE:If the Standard Email setup doesn't work for your, try
the alternate Setup instructions. If none of these work, please contact
support by clicking 'Help' on the toolbar. Provide the following
information:
- your email address and its password
- a copy of the full error message you see
- the name of your Internet Service Provider
- which email software program you are using (e.g. Outlook)
Sending and Receiving Email
(Standard Setup)
The following are standard email setup instructions for:
If you are unsure which version of Outlook you have, open your Outlook program
and click 'Help', then click 'About Microsoft Outlook'
and it will show you which version you're using.
NOTE: In the past, the '%' symbol had to
be used instead of the '@' symbol in the email address during
account set up. For the time being, the '%' is still accepted,
but will be phased out in the future.
Web Based Email (mail2web.com)
All members should be able to use the mail2web.com option. This is just a free
service that has worked well when tested. We cannot make any guarantees about
their service.
For this example, we will assume the following account information:
Name: Jane Doe
Email Address: jane@wondertoysinc.com
Password: puppy
Please substitute your own email address and password anytime these
are mentioned.
- Go to www.mail2web.com. You will
see the login screen as shown below. Click 'Advanced Login'.
- Enter the following info:
Server name or IP address: [mail.CitySlide.com]
User ID or Login name: [your email address]
Password: [your email password]
Mail Protocol: POP3
For our example, we would use:
Server name or IP address: mail.CitySlide.com
User ID or Login name: jane@wondertoysinc.com
Password: puppy
Mail Protocol: POP3
Then click on 'Check Mail'.
If these settings did not work, please proceed to Having
Trouble Receiving Email? (Port 25 Blocked).
Outlook 2000
For this example, we will assume the following account information:
Name: Jane Doe
Email Address: jane@wondertoysinc.com
Password: puppy
Please substitute your own email address and password anytime these
are mentioned.
- To set up your email account on Outlook 2000, click on 'Tools'.
- Select 'Accounts'.
- Click on the 'Mail' tab.
- Click on 'Add' and select 'Mail'.
- Choose a 'Display Name' and click 'Next'.
You can enter any text you would like. For our example, we would use Jane
Doe.
- Enter your email address in the box by 'E-mail Address' and
click 'Next'. For our example, we would use jane@wondertoysinc.com.
- Next, select 'POP3' by 'My incoming mail server
is a POP3 server'. For your incoming and outgoing mail servers, enter
'mail.CitySlide.com'. Once you've entered this information,
click 'Next'.
For our example, we'll use:
My incoming mail server is a POP3 server.
Incoming mail (POP3 or IMAP) server: mail.CitySlide.com
Outgoing mail (SMTP) server: mail.CitySlide.com
- Type in your account name. This is your email address. Also enter
your password and check 'remember password'. Do
not check 'Secure Password Authentication'. For our example,
we would use:
Account Name: jane@wondertoysinc.com
Password: puppy
Remember password: CHECKED
Log on using Secure Password Authentication (SPA): NOT CHECKED
- Click on 'Finish'.
- There's just one more step. Double click on your email account. Click on
the 'Servers' tab. Put a check by 'My server requires
authentication' and then click on 'OK'.
If these settings did not work, please proceed to Having
Trouble Receiving Email? (Port 25 Blocked).
Outlook 2002, 2003 or XP
For this example, we will assume the following account information:
Name: Jane Doe
Email Address: jane@wondertoysinc.com
Password: puppy
Please substitute your own email address and password anytime these
are mentioned.
Note that there may be slight variations in the button colors and presentation,
but the button names and options are the same for all 3 Outlook versions.
- To set up your email account on Outlook 2002, 2003 or XP, click on 'Tools'
on the toolbar, then click 'E-mail Accounts'.
- Select 'Add a new e-mail account' and click 'Next'.
- Select POP3 and then click 'Next'.
- Next, use these settings:
User Information
Your Name: [name that will be seen by email recipients]
E-mail address: [your email address]
Logon Information
User Name: [your email address]
Password: [your email password]
Remember Password: CHECKED
Server Information
Incoming mail server (POP3): mail.CitySlide.com
Outgoing mail server (SMTP): mail.CitySlide.com
Log on using Secure Password Authentication (SPA): NOT CHECKED
For our example, we would use:
User Information
Your Name: Jane Doe
E-mail address: jane@wondertoysinc.com
Logon Information
User Name: jane@wondertoysinc.com
Password: puppy
Remember Password: CHECKED
Server Information
Incoming mail server (POP3): mail.CitySlide.com
Outgoing mail server (SMTP): mail.CitySlide.com
Log on using Secure Password Authentication (SPA): NOT CHECKED
- Click 'More Settings...' and then click on the 'Outgoing
Server' tab. Use these settings and then click 'OK'.
My outgoing server (SMTP) requires authentication: CHECKED
Use same settings as my incoming mail server: CHECKED
- After that, click 'Next' and then 'Finish'.
If these settings did not work, please proceed to Having
Trouble Receiving Email? (Port 25 Blocked).
Outlook 2007
For this example, we will assume the following account information:
Name: Jane Doe
Email Address: jane@wondertoysinc.com
Password: puppy
Please substitute your own email address and password anytime these
are mentioned.
- In Outlook 2007, click 'Tools' and select 'Email
Accounts Settings'.
- In the 'Account Settings' window, select the 'E-mail'
tab, and click the 'New...' button .
- Select 'Microsoft Exchange Server, POP3, IMAP, or HTTP',
and click 'Next >'.
- Check 'Manually configure server settings' and click
'Next >'.
- Select 'Internet E-mail' and click 'Next >'.
-
Configure your Outlook 2007 for POP3 and SMTP Authentication
Enter your User Information. For our example we'd use:
Your Name: Jane Doe
Email Address: jane@wondertoysinc.com
Enter your Server Information.
Account type: POP3
Incoming Mail Server: mail.CitySlide.com
Outgoing Mail Server: mail.CitySlide.com
Enter your Logon Information:
User name: jane@wondertoysinc.com
Password: puppy
- Check
'Remember Password' and click 'Next
>'.
- Click on 'More Settings...'
- Under the Outgoing Server tab, make sure that 'My Outgoing Server
(SMTP) requires authentication' is NOT CHECKED and click 'OK'.
If these settings did not work, please proceed to Having
Trouble Receiving Email? (Port 25 Blocked).
Outlook Express
For this example, we will assume the following account information:
Name: Jane Doe
Email Address: jane@wondertoysinc.com
Password: puppy
Please substitute your own email address and password anytime these
are mentioned.
- To set up your email on Outlook Express, click 'Tools'
on the toolbar, then click 'Accounts'.
- Click on 'Add', then click 'Mail...'.
- Choose a 'Display Name' and click 'Next'.
You can enter any text you would like. For our example, we would use Jane
Doe.
- Enter your email address in the box by 'E-mail Address' and
click 'Next'. For our example, we would use jane@wondertoysinc.com.
NOTE: In the past, the '%' symbol had
to be used instead of the '@' symbol in the email address
during account set up. For the time being, the '%' is still
accepted, but will be phased out in the future.
- Next, select 'POP3' by 'My incoming mail server
is a POP3 server'. For your incoming and outgoing mail servers, enter
'mail.CitySlide.com'. Once you've entered this information,
click 'Next'.
For our example, we'll use:
My incoming mail server is a POP3 server.
Incoming mail (POP3, IMAP or HTTP) server: mail.CitySlide.com
Outgoing mail (SMTP) server: mail.CitySlide.com
- Type in your account name. This is your email address. Also enter your password
and check 'remember password'. Do
not check 'Secure Password Authentication'. For our example,
we would use:
Account Name: jane@wondertoysinc.com
Password: puppy
Remember password: CHECKED
Log on using Secure Password Authentication (SPA): NOT CHECKED
- Click 'Finish'.
- There's just one more step. Double click on your email account. Click on
the 'Servers' tab. Put a check by 'My server requires
authentication' and then click on 'OK'.
If these settings did not work, please proceed to Having
Trouble Receiving Email? (Port 25 Blocked).
Vista Windows Mail
For this example, we will assume the following account information:
Name: Jane Doe
Email Address: jane@wondertoysinc.com
Password: puppy
Please substitute your own email address and password anytime these
are mentioned.
- In Windows Mail, go to the 'Tools' menu and click on 'Accounts...'.
- Click the 'Add...' button on the right.
- In the 'Select Account Type' window, click 'E-mail
Account' and then click 'Next'.
- In the 'Your Name' window, enter the name you want seen
by your email recipients, then click on 'Next'. In our example,
we'd use:
Display name: Jane Doe
- In the 'Internet E-mail Address' window, enter your e-mail
address, then click 'Next'. In our example we'd use:
E-mail address: jane@wondertoysinc.com
- In the 'Set up e-mail servers' window, select 'POP3'
and enter the e-mail server information.
Incoming mail (POP3 or IMAP) server: mail.CitySlide.com
Outgoing e-mail server (SMTP) name: mail.CitySlide.com
- In the 'Internet Mail Logon' window, enter your information
into the boxes provided. In our example, we'd use:
E-mail username: Jane Doe
Password: puppy
Check the box next to 'Remember password'.
- You should then see the following screen. Check the box beside 'Do
not download my e-mail and folders at this time', then click 'Finish'.
If these settings did not work, please proceed to Having
Trouble Receiving Email? (Port 25 Blocked).
Netscape 7.x Mail
For this example, we will assume the following account information:
Name: Jane Doe
Email Address: jane@wondertoysinc.com
Password: puppy
Please substitute your own email address and password anytime these
are mentioned.
Netscape Mail is a great way to set up your email retrieval. Unfortunately,
on Netscape's newest browser 8.0, this option is no longer offered. You can
go to http://sillydog.org/narchive/full67.php
to get the 7.2 version of their browser if you like Netscape Mail.
- In Netscape, click on 'Windows' and choose 'Mail
& Newsgroups'.
- Select 'Email account' and click on 'Next'.
Or, if you already have an email set up on Netscape Mail, click on 'File'
-> 'New' -> 'Account'.
- Identity: Enter the name and email address appropriate
for this account, then click 'Next'. For our example, we
would use:
Your Name: Jane Doe
Email Address: jane@wondertoysinc.com
- Server Information: Insert the following information:
Select the type of incoming server you are using: POP
Incoming Server: mail.CitySlide.com
Outgoing Serer: mail.CitySlide.com
- User Name: Enter your email address. For our example,
we would use jane@wondertoysinc.com . Then, click 'Next'.
- Account Name: Enter whatever name you want to use to refer
to this account. For our example, we could use jane@wondertoysinc.com or Jane
Doe. Click on 'Next' when you're done.
- Verify that the information you entered is correct. You should have this
information showing:
Account Name: [your email address]
Email Address: [your email address]
Incoming User Name: [your email address]
Incoming Server Name: mail.CitySlide.com
Incoming Server Type: POP3
Outgoing Server Name (SMTP): mail.CitySlide.com
For our example, we would have:
Account Name:jane@wondertoysinc.com
Email Address: jane@wondertoysinc.com
Incoming User Name: jane@wondertoysinc.com
Incoming Server Name: mail.CitySlide.com
Incoming Server Type: POP3
Outgoing Server Name (SMTP): mail.CitySlide.com
- Click 'Finish' to set up your account.
- Go to 'Account Settings' and on 'Outgoing Server' it should have mail.CitySlide.com and the user should be your email account. Under 'Use Secure Connection' choose 'No'
If these settings did not work, please proceed to Having
Trouble Receiving Email? (Port 25 Blocked).
Thunderbird 1.x
For this example, we will assume the following account information:
Name: Jane Doe
Email Address: jane@wondertoysinc.com
Password: puppy
Please substitute your own email address and password anytime these
are mentioned.
- In Thunderbird, click on 'Create a new account'.
- Select 'Email account' and click 'Next'.
- Enter the following and click 'Next'.
Your Name: [name that will be seen by email recipients]
Use global inbox: CHECKED
Email Address: [your email address]
For our example, we would use:
Your Name: Jane Doe
Email Address: jane@wondertoysinc.com
- Use these settings and click 'Next'.
POP
Incoming Server: mail.CitySlide.com
- For Incoming User Name enter your email address. For our
example, we would enter jane@wondertoysinc.com in the box. Click 'Next'.
- For Account Name, enter the name you would like to use
to refer to this account. In our example, we might use Jane Doe. Click on
'Next'.
- You will get a summary of your information. It should be as follows:
Account Name: [name you want to use as your reference for your
account]
Email Address: [your email account]
Incoming User Name: [your email address]
Incoming Server Name: mail.CitySlide.com
Incoming Server Type: POP3
Outgoing User Name: [your email address]
Outgoing Server Name (SMTP): mail.CitySlide.com
For our example, we would have:
Account Name: Jane Doe
Email Address: jane@wondertoysinc.com
Incoming User Name: jane@wondertoysinc.com
Incoming Server Name: mail.CitySlide.com
Incoming Server Type: POP3
Outgoing User Name: jane@wondertoysinc.com
Outgoing Server Name (SMTP): mail.CitySlide.com
- Click 'Finish' to set up your account.
If these settings did not work, please proceed to Having
Trouble Receiving Email? (Port 25 Blocked).
Mac OS X Mail 2.0
For this example, we will assume the following account information:
Name: Jane Doe
Email Address: jane@wondertoysinc.com
Password: puppy
Please substitute your own email address and password anytime these
are mentioned.
- On Mail 2.0, click on 'File', then click 'Add Account'.
Use these settings and click 'OK'.
Full Name: [name that will be seen by email recipients]
Email Address: [your email address]
Incoming Mail Server: mail.CitySlide.com
Account Type: POP
Username: [your email address]
Password: [your email account password]
Outgoing (SMTP) Server: mail.CitySlide.com
For our example, we would use:
Full Name: Jane Doe
Email Address: jane@wondertoysinc.com
Incoming Server: mail.CitySlide.com
Account Type: POP
Username: jane@wondertoysinc.com
Password: puppy
Outgoing (SMTP) Server: mail.CitySlide.com
- Once you've set up the account as above, click 'Mail',
then click 'Preferences' in the menu bar (top of the screen).
- In the 'Accounts' section, select 'Password'
in the 'Authentication' dropdown menu, then enter your username
and password as in step 1 and click 'OK'.
If these settings did not work, please proceed to Having
Trouble Receiving Email? (Port 25 Blocked).
Entourage
For this example, we will assume the following account information:
Name: Jane Doe
Email Address: jane@wondertoysinc.com
Password: puppy
Please substitute your own email address and password anytime these
are mentioned.
- Click 'Tools' on the toolbar, then click 'Accounts'.
- Click the 'Mail' tab, and then click 'New'.
If the Account Setup Assistant appears, click 'Configure account manually'.
On the Account type pop-up menu, select 'POP' as 'Account
type' and then click 'OK'.
- Use these settings and then click 'OK'.:
Account Name: [enter any name you wish]
Name: [name that will be seen by email recipients]
E-mail address: [your email address]
Account ID: [your email address]
POP server: Server: mail.CitySlide.com
Password: [your email account password]
SMTP server: mail.CitySlide.com
For our example, we would use:
Account Name: Jane Doe
Name: Jane Doe
E-mail address: jane@wondertoysinc.com
Account ID: jane@wondertoysinc.com
POP server: mail.CitySlide.com
Password: puppy
SMTP server: mail.CitySlide.com
- Under 'Sending Mail', click the 'Click here for
advanced sending options'
button. In the resulting window, select 'SMTP server requires
authentication' and 'Use same settings as receiving mail
server'.
If these settings did not work, please proceed to Having
Trouble Receiving Email? (Port 25 Blocked).
iPhone / iPod Touch
- From the Home screen go to 'Settings' -> 'Mail' -> 'Accounts' -> 'Add Account'.
- Choose 'Other'.
- Choose 'POP'.
- Enter your settings and tap 'Save'.
Name: [Your Name]
Address: [Your Email]
Description: [Your Email]
Incoming Mail Server
Host Name: mail.CitySlide.com
User Name: [Your Email]
Password: [Your Password]
Outoing Mail Server (SMTP)
Host Name: mail.CitySlide.com
User Name: [Your Email]
Password: [Your Password]
You may also want your iPhone or iPod Touch to store your “Sent” and “Draft” messages on the server, change this setting by going to
'Settings' -> 'Mail'. Choose your account, then tap 'Advanced'.
If these settings did not work, please proceed to Having Trouble Receiving Email? (Port 25 Blocked).
Having Trouble Receiving Email?
(Port 25 Blocked)
Sometimes your Internet Service Provider (ISP) will block port 25 and you won't
be able to connect directly to our outgoing mail server. In most cases, you
can use your ISP's outgoing mail server to send email instead. Your email address
still appears as normal and you won't notice any differences.
Note that the web-based option, mail2web.com, works
for everyone. Please try the standard setup first
and only use these alternate setups if the standard setup doesn't work.
There are several alternate setup options, which are dependent on your ISP.
Setup 1 (AT&T Broadband, Comcast,
Cox, Earthlink, Mindspring, Netzero)
Set up your email according to the standard setup.
If it does not work, try changing to your ISP's Outgoing Server and disable/deselect
any server authentication.
We've listed the Outgoing Mail Servers for some of the most popular ISPs:
| ISP |
Outgoing Mail Server |
| AT&T Broadband |
mail.attbi.com |
| Comcast |
smtp.comcast.net |
| Cox |
smtp.west.cox.net
smtp.central.cox.net
smtp.east.cox.net
If you don't know which one applies to you, go to the
Cox
help page and check your location for the correct SMTP server. |
| Earthlink |
smtpauth.earthlink.net |
| Mindspring |
smtp.mindspring.com |
| NetZero |
smtp.netzero.net |
If your ISP is not listed and you already have an email account with your ISP,
copy the outgoing mail server from the settings for that account. If you do
not have an existing email account, contact your ISP to find out their Outgoing
Mail Server.
Click the links for your email program or scroll down for instructions to modify
your email settings.
Note that the web-based option, mail2web.com, works
for everyone.
NOTE: In the past, the '%' symbol had to
be used instead of the '@' symbol in the email address during
account set up. For the time being, the '%' is still accepted,
but will be phased out in the future.
Outlook 2000 Adjustments
On Outlook, click 'Tools' on the toolbar, then 'Account'.
Doubleclick on your email account. Click on the 'Servers' tab.
Adjust your settings to match the following:
My incoming mail server is a POP3 server.
Incoming mail: mail.CitySlide.com
*Outgoing mail: [your ISP's outgoing mail server]
Account name: [your email address]
Password: [your email password]
Remember password: CHECKED
Log on using Secure Password Authentication: NOT CHECKED
*My server requires authentication: NOT CHECKED
Click on 'OK' when you're done.
* Items adjusted from the standard setup settings.
Outlook 2002, 2003 or XP
Adjustments
- On Outlook, click 'Tools' on the toolbar, then click
'E-mail Accounts'.
- Click on 'View or change existing e-mail accounts' and
click 'Next'.
- Highlight the email account you wish to edit and click on the 'Change...'
button.
Use these settings:
User Information
Your Name: [the name that will be seen by email recipients]
E-mail address: [enter your email address]
Logon Information
User Name: [enter your email address]
Password: [your email password]
Remember Password: CHECKED
Server Information
Incoming mail server (POP3): mail.CitySlide.com
*Outgoing mail server (SMTP): [your ISP's outgoing mail server]
Log on using Secure Password Authentication (SPA): NOT CHECKED
- Click on 'More Settings...' and then click on the 'Outgoing
Server' tab. Use these settings and click 'OK'.:
*My outgoing server (SMTP) requires authentication: NOT CHECKED
Use same settings as my incoming mail server: CHECKED
* Items adjusted from the standard setup settings..
Outlook Express
Adjustments
- In Outlook Express, click 'Tools' -> 'Accounts'. Click
on the 'Mail Server' tab and then double click on your email
account.
- Click on the 'Servers' tab. Use the following settings
and click 'OK'.
My incoming mail server is a POP3 server
Incoming mail (POP3): mail.CitySlide.com
*Outgoing mail (SMTP): [your ISP's outgoing mail server]
Account name: [your email address]
Password: [your email password]
Remember Password: CHECKED
Log on using Secure Password Authentication: NOT CHECKED
*My server requires authentication: NOT CHECKED
* Items adjusted from the standard setup settings..
Netscape Mail Adjustments
In Netscape, click 'Windows' and choose 'Mail &
Newsgroups'.
Click on your account name in the left column. Then, click on 'View
settings for this account'.
Highlight 'Outgoing Server (SMTP)'. Use these settings and
click 'OK'.
*Server Name: [your ISP's outgoing mail server]
*Port: [your ISP's port number]
Use name and password: CHECKED
User Name: [your email address]
Use secure connection (SSL): No
* Items adjusted from the standard setup settings..
Thunderbird 1.x Adjustments
In Thunderbird, click on 'Tools' -> 'Account Settings' ->
click on your Account Name in the left column.
Highlight 'Outgoing Server (SMTP)'. Use these settings and
click 'OK'.
*Server Name: [your ISP's outgoing mail server]
*Port: [your ISP's port number]
Use name and password: CHECKED
User Name: [your email address]
Use secure connection (SSL): No
* Items adjusted from the standard setup settings..
Mac OS X Mail 2.0 Adjustments
In Mail 2.0, use these settings:
Full Name: [enter any name you wish]
Email Address: [your email address]
Incoming Mail Server: mail.CitySlide.com
Account Type: POP
Username: [your email address]
Password: [your email account password]
*Outgoing (SMTP) Server: [your ISP's outgoing mail server]
We cannot guarantee your email will work with these settings, but you're welcome
to contact our Support team if you have any difficulties.
* Items adjusted from the standard setup settings..
Entourage Adjustments
In Entourage, use these settings:
Account Name: [enter any name you wish]
Name: [enter any name you wish]
E-mail address: [your email address]
Account ID: [your email address]
POP server: Server: mail.CitySlide.com
Password: [your email account password]
*SMTP server: [your ISP's outgoing mail server]
Included this account in my 'Send & Recieve All' schedule: CHECKED
Save password in my Mac OS keychain: CHECKED
Click on 'Click here for advanced sending options' and deselect
'SMTP server requires authentication'.
* Items adjusted from the standard setup settings..
Setup 2 (MSN, Bellsouth)
Set up your email according to the standard setup.
If it does not work, try changing to your ISP's Outgoing Server and disable/deselect
any server authentication.
Bellsouths Outgoing Mail Server: mail.bellsouth.net
MSN's Outgoing Mail Server: smtp.email.msn.com
If your ISP is not listed and you already have an email account with your ISP,
copy the outgoing mail server from the settings for that account. If you do
not have an existing email account, contact your ISP to find out their Outgoing
Mail Server.
Click the links or scroll down for instructions to modify your email settings,
depending on your email program below.
Note that the web-based option, mail2web.com, works
for everyone.
NOTE: In the past, the '%' symbol had to
be used instead of the '@' symbol in the email address during
account set up. For the time being, the '%' is still accepted,
but will be phased out in the future.
Outlook 2000 Adjustments
On Outlook, click 'Tools' and then 'Account'.
Doubleclick on your email account. Click on the 'Servers' tab.
You should have these settings:
My incoming mail server is a POP3 server.
Incoming mail: mail.CitySlide.com
Outgoing mail: (MSN) smtp.email.msn.com , (Bellsouth) mail.bellsouth.net
, (other ISPs) your ISP's outgoing mail server
Account name: [your email address]
Password: [your email password]
Remember password: CHECKED
Log on using Secure Password Authentication: NOT CHECKED
My server requires authentication: CHECKED
Click on 'Settings' -> 'Log on using...' and enter your
MSN, Bellsouth or other ISP's username and password.
Click on 'OK' when you're done.
Outlook 2002, 2003 or XP
Adjustments
- On Outlook, click on 'Tools' -> 'E-mail Accounts'. Then,
click on 'View or change existing e-mail accounts' and click
'Next'.
- Highlight the email account you wish to edit and click on the 'Change...'
button.
- Next, use these settings:
User Information
Your Name: [name that will be seen by email recipients]
E-mail address: [your email address]
Logon Information
User Name: [your email address]
Password: [your email password]
Remember Password: CHECKED
Server Information
Incoming mail server (POP3): mail.CitySlide.com
Outgoing mail server (SMTP): (MSN) smtp.email.msn.com, (Bellsouth)
mail.bellsouth.net, (other ISPs) your ISP's outgoing mail server
Log on using Secure Password Authentication (SPA): NOT CHECKED
Click on 'More Settings...' and then click on the 'Outgoing
Server' tab. Use these settings and click 'OK'.
My outgoing server (SMTP) requires authentication: CHECKED
Log on using: CHECKED
User Name: [your MSN, Bellsouth or other ISP's username]
Password: [your MSN, Bellsouth or other ISP's username]
Outlook Express
Adjustments
- On Outlook Express, click on 'Tools' -> 'Accounts'.
Click on the 'Mail Server' tab and then double click on your
email account.
- Click on the 'Servers' tab. Use the following settings:
My incoming mail server is a POP3 server
Incoming mail (POP3): mail.CitySlide.com
Outgoing mail (SMTP): (MSN) smtp.email.msn.com, (Bellsouth) mail.bellsouth.net,
(other ISPs) your ISP's outgoing mail server
Account name: [your email address]
Password: [your email password]
Remember Password: CHECKED
Log on using Secure Password Authentication: NOT CHECKED
My server requires authentication: CHECKED
Click on 'Settings...' and then select 'Log on using'
and enter your MSN, Bellsouth or other ISP's account name and Password.
Click on 'OK'.
Click on 'OK'.
Entourage Adjustments
In Entourage, use these settings:
Account Name: [enter any name you wish]
Name: [name that will be seen by email recipients]
E-mail address: [your email address]
Account ID: [your email address]
POP server: Server: mail.CitySlide.com
Password: [your email account password]
SMTP server: (MSN) smtp.email.msn.com, (Bellsouth) mail.bellsouth.net,
(other ISPs) your ISP's outgoing mail server
Included this account in my 'Send & Recieve All' schedule: CHECKED
Save password in my Mac OS keychain: CHECKED
Under 'Sending mail' click on 'Click here for advanced
sending options'. Select 'SMTP server requires authentication'
and 'Log on using'. Enter your MSN, Bellsouth or other
ISP's Account ID and Password.
Setup 3 (SBC Yahoo)
Set up your email according to the standard setup.
If it does not work, try the following:
- You can opt out of port 25 filtering for your SBC account at the following
URL http://help.sbcglobal.net/servabuse.php.
- Adjust your settings according to your email program.
Note that the web-based option, mail2web.com, works
for everyone.
NOTE: In the past, the '%' symbol had to
be used instead of the '@' symbol in the email address during
account set up. For the time being, the '%' is still accepted,
but will be phased out in the future.
Outlook 2000 Adjustments
In Outlook, click on 'Tools' and then 'Account'.
Doubleclick on your email account. Click on the 'Servers' tab.
You should have these settings:
My incoming mail server is a POP3 server.
Incoming mail: mail.CitySlide.com
*Outgoing mail: [Check your SBC email account and see what outgoing
mail server you have listed and use the same one for your CitySlide.com email
account]
Account name: [your email address]
Password: [your email password]
Remember password: CHECKED
Log on using Secure Password Authentication: NOT CHECKED
*My server requires authentication: CHECKED
Click on 'Settings' -> 'Log on using...' and enter your
SBC username and password.
Click on 'OK' when you're done.
* Items adjusted from the standard setup settings.
Outlook 2002, 2003 or XP Adjustments
- In Outlook, click on 'Tools' -> 'E-mail Accounts'. Then,
click on 'View or change existing e-mail accounts' and click
'Next'.
- Highlight the email account you wish to edit and click on the 'Change...'
button.
- Next, use these settings:
User Information
Your Name: [name that will be seen by email recipients]
E-mail address: [enter your email address]
Logon Information
User Name: [your email address]
Password: [your email password]
Remember Password: CHECKED
Server Information
Incoming mail server (POP3): mail.CitySlide.com
*Outgoing mail server (SMTP): [Check your SBC email account and
see what outgoing mail server you have listed and use the same one for your
CitySlide.com email account]
Log on using Secure Password Authentication (SPA): NOT CHECKED
Click on 'More Settings...' and then click on the 'Outgoing
Server' tab. Use these settings:
My outgoing server (SMTP) requires authentication: CHECKED
*Log on using: CHECKED
*User Name: [your SBC Yahoo username]
*Password: [your SBC Yahoo password]
Click on 'OK'.
* Items adjusted from the standard setup settings.
Outlook Express Adjustments
- On Outlook Express, click on 'Tools' -> 'Accounts'.
Click on the 'Mail Server' tab and then double click on your
email account.
- Click on the 'Servers' tab. Use the following settings:
My incoming mail server is a POP3 server
Incoming mail (POP3): mail.CitySlide.com
*Outgoing mail (SMTP): [Check your SBC email account and see what
outgoing mail server you have listed and use the same one for your CitySlide.com
email account]
Account name: [your email address]
Password: [your email password]
Remember Password: CHECKED
Log on using Secure Password Authentication: NOT CHECKED
*My server requires authentication: CHECKED
Click on 'Settings...' and then select 'Log on using'
and enter your SBC account name and Password. Click on 'OK'.
Click on 'OK'.
* Items adjusted from the standard setup settings.
Entourage Adjustments
In Entourage, use these settings:
Account Name: [any name you wish]
Name: [name that will be seen by email recipients]
E-mail address: [your email address]
Account ID: [your email address]
POP server: Server: mail.CitySlide.com
Password: [your email account password]
*SMTP server: [Check your SBC email account and see what outgoing
mail server you have listed and use the same one for your CitySlide.com email
account]
Included this account in my 'Send & Recieve All' schedule: CHECKED
Save password in my Mac OS keychain: CHECKED
*Under 'Sending mail' click on 'Click here for advanced
sending options'. Select 'SMTP server requires authentication'
and 'Log on using'. Enter your SBC Account ID and
Password.
* Items adjusted from the standard setup settings.
Setup 4 (AOL)
Set up your email per our standard instructions.
This may not work as AOL is blocking port 25 for most of its users. Try inserting
smtp.aol.com as your outgoing mail server and then uncheck the box by 'my
server requires authentication'. If this does not work, please note
that the web-based option, mail2web.com, works for everyone.
Ports Used on Our Email Server
If your email program asks you which ports you would like to use for outgoing
and incoming mail servers, the default industry standard settings are the following.
You will not normally be asked for this information.
Incoming POP3 (POP) Mail Server: 110
Outgoing SMTP Mail Server: 25
Note that if you have to use your own ISP's outgoing mail server because port
25 is blocked, you may have to use a port other than 25 to work with your ISP's
server. Please check with your ISP. We use 110 and 25 cannot change them. In
most cases you will not need to change this.
Common Email Problems
The most common errors are due to incorrect setup. Before checking the errors
below, please check all your email settings against our instructions. Then,
check the following error messages for common problems. The green,
bolded text indicates the keywords to look for in your error
message.
Reminder: If your email is set up using your own domain name
(ex. yourname@domain.com and not yourname@webname.CitySlide.com), your email will
only work once your domain shows your site which takes 2 to 5 days from when
your DNS is changed for your domain.
Error message: The following recipient(s) could not be reached:'emailrecipient@hotmail.com'
on 26/07/2005 5:41 PM 501 5.7.1 This system is not
configured to relay mail from <yourname@sitename.CitySlide.com>
to <emailrecipient@hotmail.com> for 28.81.215.51
Indicates you have not checked off 'My server requires authentication'
or 'My outgoing server (SMTP) requires authentication' during
the setup procedure of your email. Please recheck your settings against the
instructions you were given.
Error message: Keep getting asked for your
Login ID, Password and Domain
Indicates 'Log on using Secure Password Authentication (SPA)' has
a check by it. Please remove the check by this box.
Error message: The connection to the server has failed. Account
'johndoe:mail.yourdomainname.com', Server : 'mail.yourdomainname.com',
Protocol: POP3, Port:110, Secure(SSL): Yes,
Socket Error: 10061, Error Number 0x800CCC0E
Indicates 'Log on using Secure Password Authentication (SPA)' has
a check by it. Please remove the check by this box.
Error message: Keep getting asked for your Username
and Password
There are 4 possible problems:
- Your email account password is incorrect.
You can reset your password by going to 'Edit Site' -> 'Domain & Email' -> 'Email Setup'
and then click on the 'Edit' button by your email and enter
in a new password. Please note that your password always shows as 5 stars
no matter how long it is; this is a security precaution.
- Your account name is entered incorrectly.
Check for any typing or spelling errors.
- Your email account does not exist on your site.
You can check that your email address is correct by logging into your site
and clicking on 'Edit Site' -> 'Domain & Email' -> 'Email Setup'. Make sure
that you have spelled it correctly on your email program to match what you
have here.
- Your account is not specified as POP3 or POP.
Make sure your email account settings indicate your account is POP3 or
POP.
Error message: The connection to the server has failed. Account:
'mail.CitySlide.com', Server: 'mail.CitySlide.com', Protocol: SMTP,
Port 25, Secure(SSL): No, Socket Error: 10060, Error Number:
0x800CCC0E
It appears your ISP (internet service provider) is blocking port 25. Sometimes
your ISP will block port 25 so that you will not be able to connect directly
to our outgoing mail server. Please follow the steps here:
Having Trouble Receiving Email? (Port 25 blocked)
Error message: The message could not be sent because one of
the recipients was rejected by the server. Server Response '550 5.1.1 <jason@supercardeals.CitySlide.com>
is not a valid mailbox account 'karen@carenthusiasts.com',
SMTP server 'mail.CitySlide.com', Error Number 0x800ccc79
Check that you have no typos in your account settings. Also, make sure the
account exists by logging into your site and click on 'Edit Site' -> 'Domain & Email' -> 'Email Setup'.
The other possibility is your domain has not completed propagating. It takes
2 to 5 days for your DNS changes to your domain to update across the internet.
Until this is done, you will be unable to receive email messages and can only
send email messages.
Error message: Your server has unexpectedly terminated the
connection. Possible causes for this include server problems, network problems,
or a long period of inactivity. Account: 'account', Server: 'mail.domain.dom',
Protocol: POP3, Server Response: '+OK 777 octets
.', Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F
The error message may or may not include 'octets' in it. This
error indicates you have received a corrupted email that needs to be deleted
so the rest of your emails can reach you. Or, that you have received an email
that is larger than our 10 MB limit.
To delete the corrupted email or oversized email, log into mail2web.com as
follows:
How to Access Your Email Account Online
http://www.CitySlide.com/hp/doc/168.htm?url=%2F#mail2web
Then, delete the oldest email and close. You should then be able to access
your email like normal. Note that the email marked '1' may
not be the oldest. Their system puts the emails in date order but for each day,
the emails may not be ordered by time of day.
Only if this doesn't work, make sure all critical updates have been done for
your Windows operating system. Go to http://windowsupdate.microsoft.com.
Error message: The connection to the server has failed. Account:
'mary@funforkids.CitySlide.com', Server:'mail.CitySlide.com', Protocol:POP3,
Port: 110, Secure(SSL): NO, Socket error: 10061, Error Number:
0x800ccc0e
Make sure you have selected POP3 as your mail server protocol and that your
incoming mail server is correct. It should be mail.CitySlide.com for your email
accounts. Also, make sure you are connected to the internet.
Error message (specific to mail2web.com): Error: Login Failure.
Please check your email address and re-enter your password.
There are 4 possible problems:
- Your email account password is incorrect.
You can reset your password by going to 'Edit Site' -> 'Domain & Email' -> 'Email Setup'
and then click on the 'Edit' button by your email and enter
in a new password. Please note that your password always shows as 5 stars
no matter how long it is; this is a security precaution.
- Your email account does not exist on your site.
You can check that your email address is correct by clicking the 'Edit Site' -> 'Domain & Email' -> 'Email Setup'. Make sure that you have spelled it
correctly on your email program to match what you have here.
- You have your own domain name set up with your email and the
DNS has not yet updated across the internet.
If you only recently set up your domain or fixed the DNS to our settings,
your emails will not work until your domain shows your site. Contact our
support team if you're unsure of whether your domain is set up correctly.
- You set up the same email address more than once on your site
and this caused a conflict on our backend.
Try deleting all instances of the problem email address on your site. Then,
recreate the account and try to send and receive email. If it still doesn't
work, please contact the support team.
Still have Trouble?
If you still have difficulty sending or receiving email, please reset your
settings back to the Standard Setup and contact our support team by clicking
'Help' on your toolbar. Provide the following information:
- your email address and its password
- a copy of the full error message you see after trying to send/receive with
the standard setup
- the name of your Internet Service Provider
- which email software program you are using (ex. Outlook)
Adding More Email Accounts
If you have used all the email accounts provided by your site package, you
can always add more. On the Dashboard page, click 'Your Account', then click 'Upgrades'. There is no limit on how many additional email accounts you can add.
Email Space and Restrictions
Your email account has the following space and restrictions:
- The maximum email attachment is 10 MB.
- Your total storage is 10 MB per account. Currently we do not enforce the
10 MB file space limit.
- Emails not collected and download within 45 days may be deleted off our
email server.
- Each email message can only be sent to 50 people maximum (this is the total
of email addresses entered in the 'To', 'CC' and 'BCC' fields).
