What is a Feedback Form?

This page allows you to ask questions to your visitors to get input from them. It includes several field options, including text boxes for written out answers, multiple choice, drop-down menus and checkmark boxes. All submissions are collected on your site and can be retrieved by you the site owner.

Recommended Uses

• Gathering feedback from your customers on your products and services
• Asking how people found out about your site
• As a Contact Form

Screenshot

Overview

1. Adding a Feedback Form Page
2. Editing Your Page
3. Adding a Field to Your Form
4. Editing and Deleting a Field
5. Changing the Order of Form Fields
6. Choose Where to Show Field Title
7. Viewing and Deleting Submissions
8. Exporting Submissions
9. Emailing a Form Submitter
10. Receive Submissions by Email
11. Setting Up an Autoresponder (Automatic Reply Email) for the Form Submitters
12. Editing Your Title Tag, Meta Tag and Header Info
13. Privacy Policy

 

1. Adding a Feedback Form Page

1. Under the 'Edit Site' tab, click 'Add Page'.
2. Click 'Feedback Form'.

3. Name your new page. This name is what will be shown in your navigation menu.
4. Enter a 'Page URL'. This creates the individual webpage address for that page. TIP: Use keywords or words that reflect the content that will be on that page.

By default, the 'Check to show this page in your navigation menu' box is checked. If you do not want the page to show in your menu, uncheck the box.

5. Click 'Add Page'.

You'll then be on the editing page.

 

2. Editing Your Page

Any time you want to make changes to your page:

1. Click the 'Edit Site' tab.
2. Click 'Edit' beside the page you want to edit.

Or, if viewing the page you want to edit, click 'Edit Page' on the toolbar.

You'll then be on the 'Header & Footer' section of the editing page.

Text that you put in the Title and Subtitle fields will be displayed at the top of your page, with the Title text also being automatically used as your Title Tag. For more information about Tags, please read Page Title, Meta & Head Tags.

The header and footer appear above and below the form. To edit the header and footer, add and make changes to text using the text editor and click 'Save Changes' when finished.

 

3. Adding a Field to Your Form

1. Within the editing page, click 'Add Field to Form' on the left.
2. You will now see 5 options of types of fields to add: Single Line Text Field, Multiline Text Field, Checkbox, Drop Down Selection Box and Radio Button. There are samples of each on the right. Click 'Add Field' to the left of the field type you would like to use.
3. Fill in the necessary info in the text boxes provided and Save. If you would like to make the field required, just checkmark the box beside 'Check if this is a required field' (applicable to all but the Checkbox field).

 

4. Editing and Deleting a Field

1. Within the editing page, click 'Edit Form' on the left.
2. To the right of your form field, click 'Edit' to modify or the red 'X' to delete it. If you edit a field, make sure to save. If you delete a field, confirm or cancel on the following page.

 

5. Changing the Order of Form Fields

1. Within the editing page, click 'Edit Form' on the left.
2. Click and drag your form fields up or down to where you'd like them. Click 'Save' when finished.

 

6. Choose Where to Show Field Title

You can choose to show your field title above or to the left of the fields.

1. Within the editing page, click 'Options'.
2. Under 'Display Options', select 'Above' or 'Beside' and save your changes.

 

7. Viewing and Deleting Submissions

1. Within the editing page, click 'View Submissions' on the left.
2. You'll see a list of your submissions.
3. To view the submission, click the name of the form submitter under 'Submitted by'.
   To delete a submission, check the box to the right of it and click 'Delete'.

If you plan to delete most or all of your submissions, check the 'Select All' box at the top. Uncheck the ones you don't want to delete.

 

8. Exporting Submissions

You can create a TXT (text) or CSV file (spreadsheet) of all your feedback form submissions.

1. Within the editing page, click 'Export Submissions'.
2. Select the date range and the file format, then click 'Export'.

 

9. Emailing a Form Submitter

1. Within the editing page, click 'View Submissions' on the left.
2. Click the individual's listed email address.

 

10. Receive Submissions by Email

1. Within the editing page, click 'Options' on the left.
2. Next to 'E-mail Form Submissions', enter your e-mail(s). If you have multiple e-mails, make sure you hit [ENTER] after each address.

 

11. Setting Up an Autoresponder (Automatic Reply Email) to the Form Submitters

1. Within the editing page, click 'Options' on the left.
2. Under the heading 'Auto-Response Email', complete the form and click 'Save'.

 

12. Editing Your Title Tag, Meta Tag and Header Info

To help with search engine ranking you can customize your title, description, and keyword tags for individual pages. Advanced users can also place code between the <head> tags. This feature is available through the editing page under 'Internet Marketing' on the left of the editing page. To learn more, please read Page Title, Meta & Head Tags.

Alternatively, you can apply the same description and keyword tags site-wide, which is great if you don't yet have time to do them for individual pages. To learn how, please read Marketing Your Site: Meta Keywords and Meta Description.

 

13. Privacy Policy

When your visitors fill out your form, they will see a check box at the bottom to agree to your Privacy Policy. You can edit the Privacy Policy under the 'Edit Site' tab, by clicking 'Privacy Policy'. Note that the check box for the Privacy Policy is required to stay in compliance with US and Canadian government regulations.